TERMS & CONDITIONS
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These Terms and Conditions govern the booking and participation in courses provided by Alex Moran Mountaineering Ltd. (“we,” “us,” “our”). By making a booking with us, you (“the participant,” “the customer”) acknowledge that you have read, understood, and agree to comply with these Terms.
If you have any questions about these Terms, please contact us before booking.
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1. Bookings & Fees
1.1 The total price of the booking is required to reserve your place. Once booked, the Customer Cancellations policy will apply.
1.2 All participants on UK courses must have basic travel insurance to cover cancellation and curtailment.
1.3 Those attending courses outside of the UK must have travel insurance which covers cancellation, curtailment, and also rescue and medical services in the given country.
2. Customer Cancellations
2.1 If you cancel more than 3 months before the course start date, then you will be refunded 75% of the course price.
2.2 If you cancel between 3 months and 6 weeks before the course start date, then you will be refunded 50% of the course price.
2.3 If you cancel less than 6 weeks before the course start date, then you will not be entitled to a refund.
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2.4 Once booked, course dates and days of instruction and guiding are fixed and cannot be adjusted due to weather conditions or customer preference.
3. Cancellations by Alex Moran Mountaineering
3.1 In the event of cancellation of any booking by Alex Moran Mountaineering, participants will be offered one of the following:
3.1.1 A full refund of the fee paid and deposit; or
3.1.2 A transfer to any other date within 1 year if available.
3.2 If we are forced to cancel or curtail a booking due to strike, riots, acts of war or terrorism, natural disaster, disease epidemic, or “acts of god,” we will endeavour to provide an alternative date, but accept no liability for return of fees paid prior to cancellation or curtailment. Make sure that these events are covered in your travel insurance.
4. Risk & Safety
4.1 As walkers, climbers, mountaineers, or scramblers, we expect and encourage you to be self-reliant and accept responsibility for your own safety in the mountain or outdoor environment.
4.2 We encourage you to discuss what is expected of you in terms of all aspects of safety. Whilst we ensure a high professional standard of instruction, care, and safety, all participants must be aware that participation in outdoor activities involves an acceptance of objective risk and responsibility for the consequences of one’s own actions. This is the essence of an adventurous pursuit.
4.3 Adventurous pursuits, even when undertaken with instructors and guides, involve high levels of uncertainty and potential risk. No specific element of an advertised service can be guaranteed with certainty in such an environment. Furthermore, the safe completion of activities takes priority over the achievement of particular goals.
4.4 We have an excellent safety record, however, during any adventure activity, there is potential for injury. We require that all participants read this information and understand the potential risks.
4.5 All of the activities are strictly voluntary; it is your own choice to participate in each activity to whatever degree you deem appropriate after due consideration of your own physical health, abilities, and medical condition. You are willing to assume the risk of any medical or physical condition you may have.
4.6 You should have adequate insurance to cover any injury or damage you may suffer or cause while participating, or else you agree to bear the costs of such injury or damage to yourself. We do not provide health or accident insurance for participants.
4.7 All participants are required to complete the 'Safety and Medical Questionnaire' which will be sent to you before the start date of your booking. Please Note: if, despite email reminders, you do not return this form, it is deemed that you have read, understood, and accepted the above statements and conditions.
5. Insurance
5.1 We hold full civil liability insurance for the activities we provide up to the value of £5,000,000.
5.2 You must be fully insured for the activity you are undertaking.
5.2.1 In the UK: You must have travel insurance which will cover cancellation or curtailment of your course. Remember to include the travel days if applicable in the period of cover.
5.2.2 Outside of the UK: Cover for rescue, medical costs, and travel can be found at: www.thebmc.co.uk.
5.3 You should provide a copy of your insurance cover when attending a course or trip with Alex Moran Mountaineering.
6. Instruction
6.1 We are qualified and experienced to the required level for each activity undertaken and have received training to deliver these to the highest standard.
6.2 We reserve the right to exclude any member from participation in planned activities if they might endanger the success or safety of the rest of the party through lack of fitness, ill-health, poor acclimatisation, or dangerous technique. No refunds will be made to members so excluded.
6.3 Any members who act in contravention of the decisions or advice given during instruction, or otherwise undertake independent activities during the period in which they are in our care, will forfeit all professional protection and duty of care provided.
7. Course Objectives and Weather Conditions
7.1 While we strive to achieve any specific objectives set for the course or days out, weather and environmental conditions may impact our ability to complete them. Safety is always our top priority.
7.2 In cases where conditions prevent us from reaching a particular goal, we will adapt the itinerary accordingly, ensuring you still receive a full day of instruction and outdoor experience. We will make every effort to provide an engaging, valuable day, tailored to the circumstances.
8. Cuillin Traverse Attempts
8.1 The full Cuillin Ridge traverse is weather-dependent. We will use the three days flexibly, selecting the best two days for the traverse if conditions allow.
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8.2 If the weather is unsuitable, we’ll focus on individual sections, scrambles, or climbs based on conditions and participant goals. Safety remains our priority.
9. Data Protection
9.1 We operate in accordance with the requirements of the General Data Protection Regulation, the Data Protection Act 2018, and any other applicable law amending, supplementing, modifying, or otherwise relating thereto.
9.2 We do not sell, rent, or lease our customer information to third parties.
9.3 We reserve the right to use photography and video content taken during activities on our social media sites and website but only of the event itself and with the consent of the individual.
10. General
10.1 Participation in our courses is open to anyone who meets the necessary experience, health, and fitness requirements for their chosen course. Participants under 18 must be accompanied by a parent or legal guardian to ensure compliance with insurance and safeguarding standards.
10.2 For safety and suitability, we reserve the right to decline participation if we determine that a participant's skill level, fitness, or health does not align with the demands of the course.
10.3 The information on our website is for guidance. We make every effort to ensure it is correct but cannot be responsible for any inaccuracies or subsequent alterations of services beyond our control.
10.4 If you have a complaint about the service you receive at any point during your booking and days out, you must notify us as soon as possible to give us the opportunity to put things right.
10.5 Making your booking implies that you understand and accept these terms and conditions and agree to abide by them.
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